The Art of Conversation
Now, more than ever, it is imperative to provide person-centred care. The COVID-19 response has resulted in reduced face-to-face...
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Sarah Barter
- Aug 29, 2019
- 5 min
Risky Business
Good risk management is critical to business success and an essential skill for people from the Board down to frontline staff to master....
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Sarah Barter
- Aug 6, 2019
- 4 min
Continuous/Quality Improvement, PDSA, EBCD, Agile, LEAN Six Sigma: It’s all Greek to me!
The new Aged Care Quality Standards reference continuous improvement 16 times in the Guidance material and the concept is evident across...
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Sarah Barter
- Jul 9, 2019
- 5 min
To Err is Human: Incident Management and Open Disclosure
When Jonathan and Timothy were born, I vividly recall looking at them in sheer amazement that the human body could come together so...
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Sarah Barter
- Jul 1, 2019
- 3 min
Sorry seems to be the hardest word… Complaints Management Essentials
In a post-Four Corners world, and with the emphasis on complaints and consumer engagement in the national standards, care providers must...
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