Services

Sarah Barter works with aged care services to:

Meet legislative and regulatory responsibilities under the Aged Care Act, Aged Care Principles, Aged Care Quality Standards, Work Health Safety and Privacy by:
- Delivering onsite, bespoke education and training to support managers and Executive to understand these requirements.
- Assisting in the drafting of policies, procedures, guides and other resources to meet these requirements.
Ensure readiness for external assessment or review including accreditation, unannounced visits and quality reporting by:
- Conducting an independent audit or review of care, services, systems and processes.
- Identifying gaps and continuous improvement opportunities.
Define and improve the service model or model of care by:
- Consulting and collaborating with residents, their representatives and community members to understand what’s important to them, including their needs and preferences.
- Designing methods to collect feedback from residents and their representatives about their outcomes and experience.
- Analysing local data about care quality including incidents, feedback and risk registers.

Sarah Barter works independently or collaboratively as part of a consortium to improve and innovate health care in NSW.

Her areas of interest and expertise are:

Integrating out of hospital care for people with chronic and complex conditions including younger people, older people and Aboriginal people.
Designing systems and processes to capture, understand and take action on patient and family experience, staff experience and Patient Reported Measures.
Consulting with key stakeholders, staff and the community in relation to health care innovation and improvement.